July 14, 2009
It’s no secret that I heart Comcast. I would consider my hate-then-love relationship with Comcast a good example of how companies can use social media to turn frustrated and furious customers into raving fans, and to deliver customer service in a whole new way. I won’t lie. I’m impressed with what Comcast has done to [...]
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July 14, 2009
Thanks to @PerryBelcher I stumbled upon this article this morning: 10 simple ways to show kindness online by Brett Borders on Social Media Rockstar. I think this is an excellent post and it reminds me very much of one of the first books I read after graduating from college, How to Win Friends & Influence [...]
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