Posts tagged as:

Please stop doing that

He Said, She Said – Volume 4 | Healing the customer’s brand relationship

August 30, 2009

As you may have read in previous posts on my blog, I’ve had some trouble with Sears over the past ten days. I thought it might be constructive to provide some ideas for the CEO and executive team at Sears so we took today’s episode straight to their door. It was my turn to ask [...]

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Misadventures with Sears, continued

August 30, 2009

When I last wrote about my series of misadventures with Sears [that is putting it sooo nicely] it was Wednesday and Sears had called to tell me that I would not be receiving my mattress set that day because they had put it on the wrong truck. That was the second whole day within a [...]

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Why I (now) heart Comcast, Part II and why I hate Sears

August 26, 2009

How fitting. In Part I of Why I (now) heart Comcast I wrote about how Comcast ruined my birthday on 08.29.06. And now it seems that Sears is now also determined to ruin my birthday which is this Saturday 08.29.09. For my birthday my mom ordered a new mattress set for me. Glamorous, I know. [...]

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Why I (now) love Comcast, Part I

July 14, 2009

It’s no secret that I heart Comcast. I would consider my hate-then-love relationship with Comcast a good example of how companies can use social media to turn frustrated and furious customers into raving fans, and to deliver customer service in a whole new way. I won’t lie. I’m impressed with what Comcast has done to [...]

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Me + Stone Payton + Lee Kantor on High Velocity Radio

June 30, 2009

Yesterday I had the opportunity to join @StonePayton and @LeeKantor on High Velocity Radio. We talked about using social media tools to connect and build relationships with people. Correctly using social media platforms such as Twitter and blogs can help people find a job, and companies can use social media to find, attract, and retain [...]

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We don’t care about your hobbies.

June 27, 2009

April Dowling, author of PseudoHR, recently wrote Ten resume tips for the non-HR job seeker and she shares some excellent advice. She says, “Resumes are a way to get your foot in the door; here are a few tips to help ensure the rest of you gets through the door.” I really like several of the [...]

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The top 10 worst tweets of all time

June 19, 2009

Some of you know how to tweet well and some of you clearly do not. And don’t even get me started on Facebook status updates. They are 99% horrible and those people are so far beyond help that I’m not even going to waste my time trying to help them. Anyway apparently some of you need to know the difference [...]

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If you say “Twittering” one more time you’re fired. I MEAN IT.

June 15, 2009

Last month I wrote a commentary about a blog post by @TheBloggess, 25 things about twitter that are pissing me off. Well I have a few of my own. Twitter is a noun not a verb. If you say “I’m Twittering” one more time you’re fired. I MEAN IT. And just because Twitter is a noun it [...]

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