Posts tagged as:

Career suicide

Cartoon by Hugh MacLeod

Cartoon by Hugh MacLeod

These are actual tweets that I found by doing a few simple key word searches on Twitter…this is a friendly reminder that what happens on the internet STAYS on the internet!

Think before you tweet…

  • thank goodness my boss is making things easy, he told me to pretend to do work so he can mark me down for hours.
  • Just got fired from Home Depot!!!!
  • I’m sooooooi drunk at work right now……what happened last night? ????
  • kinda still tired stayed out until 5 am last night. i dread going there today i hate my job :(
  • Cisco just offered me a job! Now I have to weigh the utility of a fatty paycheck against the daily commute to San Jose and hating the work
  • IM STILL DRUNK! At work tryna get some breakfast!
  • called in sick to work. now let’s get ready to PARTAY!!
  • hoping to get fired from my deadbeat job on Monday and wondering what to do next…
  • NOT wanting to see that place again today. ugh i hate my job.
  • doing a whole lotta nuthin at work today . Boss aint here . And getting outta here early Wooooahhh ! Lovin it Lol
  • Drunk hair styling is not fun got home at 6am at work at 10am
  • ya pretty sure my boss said “I hate cell phones, i don’t even want to see them” I almost quit right then, 1 hr into my first day
  • i so need a beer now it been a LONG ASS WEEK FOR ME! HATE MYJOB AND MY BOSS SORRY THIS YEAR I NEED TO GET ANOTHER F@CK JOB!
  • i don’t think i will ever get over how hard it is to convince a client their ideas are STUPID
  • yo @recruiterUSA I need a job can you find me one??
  • My boss is the most intrusive, nosey, & annoying person I’ve ever met in my life! I could kill myself with how much I hate working for him.
  • Decided that I am clearly not one for client management. Especially incredibly stupid, arrogant clients who have few brains, fewer manners.


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Cartoon by Hugh

Cartoon by Hugh

This headline grabbed my attention this morning in my SmartBrief on Entrepreneurs daily newsletter: Entrepreneurs, know when to bend your rules.

The article starts with a Q + A.

Q: “I will ask yet again: Can I have the check now please? We just want to get out of this restaurant already.” — Steve

A: The above exchange occurred over the weekend when my brother, my wife and I went out to eat at a nice restaurant. It turned out to be one of those terrible dining experiences we have all been through at one time or another. Everything went wrong — bad service, cold food, wrong orders, etc.

But it was when the young waitress started crying at our table that we knew it was time to go.

We actually should have left much sooner. When we first walked in we were seated at a “special” table, even though the restaurant was fairly empty. Soon, the manager came up and pointed out that if we wanted to stay at that table we would have to pay an 18% gratuity, per the sign on the table. When I pointed out they were the ones who sat us there, she didn’t care and actually made us move — to a different part of the empty restaurant.

This really struck a chord with me.

WTF.

Why, why, why would anyone treat a customer like that?

Did that manager forget to wear her brain that day??

In the article the author goes on to ask, “How many times have you encountered a business that seems far more interested in following their own rules and procedure than in making you happy, even when it would be a simple thing to say yes to you instead of no?”

Do you empower your employees to make good decisions, or do you have them so hell-bent on following the rules that they might as well be braindead?

When I worked for Evil Boss Lady she had a lot of rules.

Stupid, stupid, ludicrous rules that were clearly designed for one reason only.

To be sure everyone knew that she was The Boss.

The Queen Bee.

The only way she knew how to make herself feel more powerful and important was to impose a wide array of the utterly ridiculous and useless rules on all of us so that there was never any doubt just who was in charge; who was calling the shots, and that the thought never, ever left our minds.

The result? Not only were we collectively miserable, we were unimaginative and uninspired. We did precisely what she told us to do, exactly how she told us to do it – without question, without any creativity, and not a single ounce more for fear of feeling The Wrath of Evil Boss Lady.

When I worked was held captive in Evil Boss Lady’s Theatre of Cruelty I had one client in particular who I became very good friends with.

And, I don’t know why, but it actually surprised me when he told me one day that from the moment he met her, he wanted nothing to do with her.

He saw right through her and he told me that the only reason he was doing business with that firm was because of me. As soon as I left he terminated that relationship – which was nearly half their revenue.

Let’s look at several companies that are known for their customer experience.

  • Nordstrom
  • Disney
  • St. Regis Hotels

Think about how you feel when you spend a day at Disney, shop at Nordstrom, or stay at the St. Regis Hotel.

I know how I feel.

  • Magical
  • Energized
  • Inspired
  • Like the most important person on the planet
  • Relaxed
  • Safe

Who doesn’t want some of that??

And just how is it that these companies are able to provide such consistently phenomenal customer experiences and the ultimate customer loyalty and repeat business?

  1. Their employees are empowered to make good decisions.
  2. Their employees are not so bogged down in following THE RULES that they forget their most important priority: the customer.

This starts at the top.

Corporate leadership must set this tone and live by it.

Lead by example.

If you don’t have the confidence in your employees’ abilities to make good decisions you should fire them.

If you don’t have the confidence in your employees’ abilities to interact successfully with your customers you should fire them.

And, you should set corporate policies on how to deal with customer issues as they arise. Talk about getting creative when needed. Teach them how to determine where the line is and how far they can go. And talk to them them about how to make good judgment calls.

Let go and you just might be surprised by what happens.

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This article on CNN’s Money & Main St. made me mad.

REALLY MAD.

The headline reads Overqualified and underpaid workers: Workers are downgrading their job prospects, but employers get to cherry pick the best talent for less pay.

Cartoon by Hugh

Cartoon by Hugh

Taking advantage of your new hires by putting them in jobs they’re overqualified for and underpaying them on top of that is incredibly short-sighted.

And fiscally irresponsible.

Ok stupid.

Employers who do this guarantee themselves a future of bored and frustrated employees, average performance at best, and of course there is the high cost of turnover.

NEWSFLASH.

Turnover is expensive. Depending on the salary level and position estimates range from 30% to more than 150% of annual salary.

Undercutting someone’s salary for the short amount of time that they will actually stay with your company until the job market turns around – and it will – and they find a job that pays them what they’re worth and provides challenge and an actual career path – and they will – is kind of like not paying your utility bill.

It’s all fun and games while you’re getting the “free” electricity – and then when it catches up with you, you pay. You really pay. Not just the amount you owe for the electricity you’ve used, but when your power gets turned off you have to go without electricity until you get the bill paid. Major inconvenience…ya think?

Then there are the fees. The late fee, the reconnection fee – and most likely there is now damage to your credit and who knows how much that is going to cost you.

I’m thinking it would have been a heck of a lot easier and cheaper to just pay the bill.

This excerpt from the CNN article has DANGER written all over it.

“Sixty-four percent of workers who were laid off over the last 12 months said they have applied for positions that were below the job level they had held previously, according to a survey by Career Builder.

And the vast majority of employers said they would consider experienced candidates who apply for jobs for which they’re overqualified, Career Builder said.

Brian Rushton Phillips has 13 years of experience as a creative director in the publishing industry, but since he was laid off in February, Phillips, 37, has been applying for senior and even intermediate designer positions that are one or two levels down from his last job.

“The positions I have been applying for are typically $20,000-$30,000 less than I was making before the downturn,” he said.

“I was looking for jobs at my level but there weren’t many available,” he said. “There are mainly junior positions available.”

Still, Phillips has struggled to even get an interview and believes if an opportunity does come up, it will likely be a downgrade from his previous experience. “I am prepared to take whatever I can get.”

But the tough climate often works out to the employer’s advantage, because companies can hire more experienced and capable candidates, like Phillips, at a lower cost.”

It makes me furious when companies do this and this article makes me even more mad because the way that it’s written implies that this practice is ok.

Now for the part that really ticks me off.

“Because of the tough job market, most job seekers are willing to accept positions they’re overqualified for even if it means taking a paycut and a demotion.”

Before you start writing in the comments “But I need a job!” and “I have bills to pay!” and “How do you expect me to feed my pet liger / goat / lizard?” let me say this. I once took “a step back” in my career and took a job for less money at a lower level with delusions promises of grandeur within “six months.”

HA.

The only thing grand about that job was the day I quit less than a year later when I was so incredibly bored and frustrated and 1-800-TIRED of pinching pennies – and I found a job that was challenging, inspiring, and paid me what I was worth.

And then there is this:

“Employers have even increased the requirements for specific positions and lowered the corresponding salary in response to the current climate, noted Jo Prabhu, who runs placement firm 1-800-Jobquest in Long Beach, Calif.”

“Even her own business has benefited, Prabhu admits. Last year the recruiters she employs earned commission plus a base salary, but now “I hire recruiters for our organization on commission only.”

“There are a lot more recruiters willing to work for just anything,” she said. “We are taking advantage of the fact that we no longer have to pay anyone a salary.

It has saved a lot of our overhead cost.”

Sweet.

Hope you’re budgeting five to ten times what you’ve “saved” for the turnover and replacement costs over the next two years.

Look.

Before you say it I get supply + demand. I have a degree in Economics.

But this is not peanut butter we’re talking about. It’s not that simple.

It’s people. And people are not a commodity.

It’s your workforce. It’s your brand and your reputation.

It’s your company’s future.

You get what you pay for.

To learn more about Stephanie and how she can help your company implement strategies to attract top talent, click here.

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On Thursday Laurie Ruettimann, author of Punk Rock HR, asked on her blog “Do you have a take-this-job-and-shove-it story?” Apparently a lot of people do; she got 35 responses almost immediately!

Cartoon by Hugh

Cartoon by Hugh

Of course I could not resist and I shared my The Devil really does wear Prada story, and Sarah Palin’s recent mid-term resignation as Governor of Alaska was mentioned several times.

Some of my favorite I Quit! stories were:

Pete Krawczyk: “I got tired of not getting to work and called the manager. I said, “I’m not getting enough hours to work here. I’ve only worked 20 hours in 2 months – I quit.” It happened to be final exam week at school, and she responded, “You’re scheduled to work Tuesday and Thursday night this week from 7 PM to close. You’ll have to find someone to cover your shifts.” Boggled, I said, “Excuse me, what part of ‘I Quit’ did you not understand?” Dead silence for a minute, and then, “Oh.”

Jen: “The third was my first ‘real’ job out of college. I was the receptionist/faxer/sales order enterer/coffee maker/HR rep/etc. and the sales manager loved to yell at people. Just for the hell of it. Such a FUN work environment. Not to mention the pats on the ass. Whatever. He yelled at me one day, and I was just done. I went to the CEO and explained that I was quitting, I would not be here tomorrow, I will not help train anyone else, and that he’s lucky I don’t sue. Then I left.”

teresahrgirl: “My “I Quit” story is from when I was in high school. I was 17 and working as a waitress for a diner, a greasy spoon kinda place. The owners were husband and wife and they were effin nuts. The wife pulled a butcher knife out on the husband during one of my shifts and threatned to cut “it” off! They had several more fights like this and the cops were called there on several occasions. I was scheduled to work a 3rd shift on the night of my high school graduation. When I came in directly from my ceremony, the owners were in the parking lot, surrounded by cop cars and screaming at the top of their lungs. I walked up to one of the officers and gave him my waitress smock thing and said tell them their 3rd shift waitress just quit.”

HRPufnstuf: “I’ve (thankfully) never had the opportunity to quit with any sense of elan, however when I was but a child, I am told that I quit broccoli in quite a spectacular fashion. As legend has it, I informed a close blood relative that if they liked broccoli, then they could shovel it into their pie hole. Thus began my brothers reign as “the good son.” I do dream one day of quitting a job through interpretive dance.

As a side note I’ll bet HRPufnstuf and I would get along quite well. When I was a child I quit spinach in a similar fashion. Well actually first I quit all food that was NOT spinach for a like a year (I know. I’m serious. For a year I would only eat spinach.) and then one day when my mom served me spinach I loudly declared that I hated spinach.

As a side side note: Spinach is now my favorite vegetable.

Sue Danbom: “I was briefly a teller for a very large bank. (The hardest, most under-paid, thankless job in the world.) I worked there 3 months for a Dragon Lady. Working Saturdays was pure hell. DL took every Saturday off because of her seniority. One Friday, she brought in a cake that said “TGIF” – Great for her -because everyone else had to work the next day. I could have pushed her face in it.”

And my most favorite…

mmpotter: “One day my boss came up and grabbed me around the waist from behind. Inappropriate, given that he was a married man in his 40s, and I was 16, not to mention his employee. However, I had a fork in my right hand, and I instinctively stabbed him in the left hand, in that meat between your thumb and forefinger. Needless to say, he did not bother me anymore!”

Do you have an “I Quit!” story of your own? We know you do and we want to hear about it. Post it in the comments, please. Especially if it involves forks, stabbing, and the like.

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Quitting mid-term spontaneously and with no discernable reason is an excellent way to kill your career.

July 4, 2009

Yesterday Sarah Palin announced that she will not seek re-election in 2010 and that she is resigning at the end of this month. For those of you who live under a rock she is currently the Governor of Alaska and she was John McCain’s Vice Presidential candidate for the November, 2008 election.
This is what career [...]

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