July 14, 2009
It’s no secret that I heart Comcast. I would consider my hate-then-love relationship with Comcast a good example of how companies can use social media to turn frustrated and furious customers into raving fans, and to deliver customer service in a whole new way. I won’t lie. I’m impressed with what Comcast has done to [...]
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June 30, 2009
Yesterday I had the opportunity to join @StonePayton and @LeeKantor on High Velocity Radio. We talked about using social media tools to connect and build relationships with people. Correctly using social media platforms such as Twitter and blogs can help people find a job, and companies can use social media to find, attract, and retain [...]
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