Comments on: He Said, She Said – Volume 4 | Healing the customer’s brand relationship http://www.radiantveracity.com/2009/08/he-said-she-said-volume-4-healing-the-customers-brand-relationship/ Where Talent Strategies + Social Media Intersect Sun, 31 Oct 2010 11:52:47 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: My 10 fav blog posts of 2009 http://www.radiantveracity.com/2009/08/he-said-she-said-volume-4-healing-the-customers-brand-relationship/comment-page-1/#comment-1292 My 10 fav blog posts of 2009 Mon, 11 Jan 2010 15:40:32 +0000 http://www.radiantveracity.com/?p=2836#comment-1292 [...] He Said, She Said – Volume 4 | Healing the customer’s brand relationship [...] [...] He Said, She Said – Volume 4 | Healing the customer’s brand relationship [...]

]]> By: What happens now that customers [finally] have a voice? http://www.radiantveracity.com/2009/08/he-said-she-said-volume-4-healing-the-customers-brand-relationship/comment-page-1/#comment-803 What happens now that customers [finally] have a voice? Tue, 15 Sep 2009 19:57:34 +0000 http://www.radiantveracity.com/?p=2836#comment-803 [...] You might have also seen me deliver a little advice to the Sears executive team. [...] [...] You might have also seen me deliver a little advice to the Sears executive team. [...]

]]> By: Stephanie A. Lloyd http://www.radiantveracity.com/2009/08/he-said-she-said-volume-4-healing-the-customers-brand-relationship/comment-page-1/#comment-758 Stephanie A. Lloyd Thu, 03 Sep 2009 21:20:00 +0000 http://www.radiantveracity.com/?p=2836#comment-758 Hi Brian, Thanks so much. I look forward to hearing from her. S. Hi Brian,

Thanks so much. I look forward to hearing from her.

S.

]]> By: Sears Cares Brian J. http://www.radiantveracity.com/2009/08/he-said-she-said-volume-4-healing-the-customers-brand-relationship/comment-page-1/#comment-757 Sears Cares Brian J. Thu, 03 Sep 2009 21:15:18 +0000 http://www.radiantveracity.com/?p=2836#comment-757 Thank you Miss Lloyd, I have assigned one of my best, Amanda to email you. She will be your dedicated case manager throughout and you will receive an email from her very shortly. Thanks, Brian Thank you Miss Lloyd,

I have assigned one of my best, Amanda to email you. She will be your dedicated case manager throughout and you will receive an email from her very shortly.

Thanks,
Brian

]]> By: tlcolson http://www.radiantveracity.com/2009/08/he-said-she-said-volume-4-healing-the-customers-brand-relationship/comment-page-1/#comment-756 tlcolson Thu, 03 Sep 2009 21:09:22 +0000 http://www.radiantveracity.com/?p=2836#comment-756 And this may be a symptom of why the customer service fails. IT apparently isn't routing their email today. ~sigh~ And this may be a symptom of why the customer service fails. IT apparently isn’t routing their email today.

~sigh~

]]> By: Stephanie A. Lloyd http://www.radiantveracity.com/2009/08/he-said-she-said-volume-4-healing-the-customers-brand-relationship/comment-page-1/#comment-755 Stephanie A. Lloyd Thu, 03 Sep 2009 20:57:21 +0000 http://www.radiantveracity.com/?p=2836#comment-755 Hi Brian, My email address is stephanie (at) radiantveracity (dot) com. Please feel free to email me and I will reply with my phone number. Thank you, Stephanie Hi Brian,

My email address is stephanie (at) radiantveracity (dot) com. Please feel free to email me and I will reply with my phone number.

Thank you,

Stephanie

]]> By: Sears Cares Brian J. http://www.radiantveracity.com/2009/08/he-said-she-said-volume-4-healing-the-customers-brand-relationship/comment-page-1/#comment-754 Sears Cares Brian J. Thu, 03 Sep 2009 20:44:12 +0000 http://www.radiantveracity.com/?p=2836#comment-754 Miss Lloyd, I can’t understand why we’re not getting the emails. That is the email address that we work out of every day. So as not to have personal information public, can you send us (Sears Cares) a direct message through Twitter with either your phone number or your email address and we’ll contact you as soon as we get it. We’ll be looking for it. Or, if you’re ok with it, post here with your email address and we’ll move forward. Thank you, Brian J. Senior Case Manager Sears Cares Miss Lloyd,

I can’t understand why we’re not getting the emails. That is the email address that we work out of every day. So as not to have personal information public, can you send us (Sears Cares) a direct message through Twitter with either your phone number or your email address and we’ll contact you as soon as we get it. We’ll be looking for it.
Or, if you’re ok with it, post here with your email address and we’ll move forward.

Thank you,

Brian J.
Senior Case Manager
Sears Cares

]]> By: Stephanie A. Lloyd http://www.radiantveracity.com/2009/08/he-said-she-said-volume-4-healing-the-customers-brand-relationship/comment-page-1/#comment-753 Stephanie A. Lloyd Thu, 03 Sep 2009 19:17:26 +0000 http://www.radiantveracity.com/?p=2836#comment-753 Hi Brian, I sent three emails on Monday in response to the emails and blog comments I had from your team and have confirmed that I sent them to the correct address. I just forwarded them to searscares@searshc.com. Looking forward to hearing from you. Stephanie Hi Brian,

I sent three emails on Monday in response to the emails and blog comments I had from your team and have confirmed that I sent them to the correct address.

I just forwarded them to searscares@searshc.com.

Looking forward to hearing from you.

Stephanie

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